Privacy Policy

Last Updated: June 29, 2026

Wrixi (“Wrixi,” “we,” “our,” or “us”) is operated by DELAWAREINVEST INC, a corporation organized under the laws of the State of Delaware, United States.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the Wrixi website, mobile applications, and related services (collectively, the “Platform”).

By using the Platform, you agree to the collection and use of information as described in this Privacy Policy.

1. WHO WE ARE

Company Name: DELAWAREINVEST INC

State of Incorporation: Delaware, United States

Platform: Wrixi

Website: wrixi.com

Wrixi is a technology platform that connects customers seeking services with independent service providers.

Wrixi does not perform, supervise, manage, or guarantee the services offered by independent providers.

2. INFORMATION WE COLLECT

We may collect the following categories of information.

2.1 Account Information

When you register for an account, we may collect:

• Full name
• Phone number
• Email address
• Account credentials
• Profile information
• Business information (for providers)

2.2 Service Request Information

When submitting a service request, we may collect:

• Description of the issue
• Service category
• Address
• ZIP code
• Location information
• Photos
• Videos
• Documents
• Additional information voluntarily provided

2.3 Provider Verification Information

For provider verification, licensing, and compliance purposes, we may collect:

• Government-issued identification
• Professional licenses
• Insurance certificates
• Business registration documents
• Other verification documents

2.4 Location Information

We may collect:

• Precise GPS location
• Approximate location
• Address information
• ZIP code information

Location data helps identify nearby providers and improve service matching.

2.5 Device Information

We may automatically collect:

• Device type
• Operating system
• Device identifiers
• Application version
• Mobile carrier information
• Language settings
• Time zone

2.6 Usage Information

We may collect information regarding:

• Platform activity
• Features used
• Requests submitted
• Provider interactions
• Account settings
• Login history

2.7 Security Information

We may collect:

• IP addresses
• Session information
• Login timestamps
• Device information
• Authentication records
• Security logs

This information is collected solely for security, fraud prevention, compliance, and technical support purposes.

3. HOW WE USE INFORMATION

We use collected information to:

• Provide Platform functionality
• Process service requests
• Match customers with providers
• Verify provider eligibility
• Facilitate communications
• Process payments
• Send notifications
• Improve Platform performance
• Detect fraud
• Investigate abuse
• Enforce agreements
• Comply with legal obligations
• Protect users and the Platform

4. ARTIFICIAL INTELLIGENCE PROCESSING

Wrixi uses artificial intelligence technologies, including OpenAI services, to assist with processing service requests.

AI may be used to:

• Analyze request descriptions
• Classify service categories
• Improve request accuracy
• Generate explanations and recommendations

Important:

• AI assists with categorization only.
• AI does not make final decisions regarding provider eligibility.
• AI does not determine legal rights.
• AI outputs may contain errors.
• Users remain responsible for reviewing information before acting upon it.

When possible, personal identifiers such as names, phone numbers, and addresses are not included in AI processing requests.

Information submitted for AI processing is used solely for providing requested Platform functionality.

5. PAYMENT PROCESSING

Payments are processed through third-party payment providers, including Stripe.

Wrixi does not store complete payment card information.

Payment information is collected and processed directly by Stripe in accordance with Stripe's privacy and security standards.

Payment records may be retained as required by applicable laws, accounting obligations, fraud prevention requirements, and contractual obligations.

6. SMS COMMUNICATIONS

We may send:

• Verification codes
• Security alerts
• Account notifications
• Service-related communications

SMS services may be provided through Twilio or similar providers.

Message and data rates may apply.

Users may opt out of non-essential communications where permitted by law.

7. PUSH NOTIFICATIONS

We may send push notifications using Firebase Cloud Messaging (FCM) and related services.

Push notifications may include:

• Request updates
• Service status updates
• Security notifications
• Account notifications

Users may disable push notifications through device settings.

8. INFORMATION SHARING

We do not sell personal information.

We may share information under the following circumstances.

8.1 Service Providers

We may share information with:

• Amazon Web Services (AWS)
• Stripe
• Twilio
• OpenAI
• Firebase
• Future email service providers
• Future identity verification providers

Such providers may only access information necessary to perform services on our behalf.

8.2 Providers and Customers

Information may be shared between customers and providers to facilitate services.

Examples include:

• Names
• Contact information
• Addresses
• Service request details
• Uploaded media

Information shared depends on the nature of the request and service relationship.

8.3 Legal Requirements

We may disclose information when required by:

• Law
• Court orders
• Government requests
• Regulatory obligations
• Law enforcement requests

We may also disclose information to protect the rights, safety, and security of users, the public, and Wrixi.

8.4 Business Transfers

In connection with mergers, acquisitions, financing transactions, reorganizations, asset sales, or similar transactions, information may be transferred to successor entities.

9. DATA STORAGE AND SECURITY

We use commercially reasonable administrative, technical, and organizational safeguards.

Security measures may include:

• Encryption in transit
• HTTPS/TLS protection
• Encrypted storage
• Access controls
• Authentication systems
• Audit logging
• Least-privilege access policies
• Secure cloud infrastructure

No method of transmission or storage can be guaranteed to be completely secure.

10. FILE STORAGE

Documents, photos, and uploaded files are stored using AWS infrastructure.

Sensitive files may be:

• Encrypted
• Access restricted
• Available only through temporary secure links
• Accessible only to authorized users and administrators

Public profile images may be visible to other Platform users.

11. DATA RETENTION

We retain information only as long as reasonably necessary for:

• Providing services
• Security purposes
• Legal compliance
• Dispute resolution
• Enforcement of agreements
• Legitimate business purposes

When an account is deleted:

• Personal profile information may be removed from active systems
• Certain records may be anonymized
• Legal and payment records may be retained where required
• Backup systems may retain information for up to 30 days before automatic deletion

12. ACCOUNT DELETION

Users may request deletion of their account.

Upon deletion:

• Active profile information may be removed
• Uploaded documents may be deleted
• Certain records may be retained as required by law
• Backup copies may persist temporarily

Deletion requests may not remove information required for legal, security, fraud prevention, or regulatory purposes.

13. CHILDREN'S PRIVACY

The Platform is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child, we may remove such information.

14. CALIFORNIA PRIVACY RIGHTS

Residents of California may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know
• Right to access
• Right to delete
• Right to correct
• Right to limit certain uses of sensitive information
• Right to non-discrimination

Wrixi does not sell personal information.

California residents may exercise their rights by contacting us.

15. INTERNATIONAL USERS

Although the Platform is primarily intended for users located in the United States, information may be processed and stored in the United States and other jurisdictions where our service providers operate.

By using the Platform, users consent to such transfers where permitted by applicable law.

16. FUTURE IDENTITY VERIFICATION SERVICES

Wrixi may introduce third-party identity verification services in the future.

If implemented, verification providers may receive:

• Identification documents
• Selfies
• Business records
• Licensing information

Users will be notified through updated policies before such services are introduced.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Updated versions become effective upon publication on the Platform.

Continued use of the Platform after publication constitutes acceptance of the updated Privacy Policy.

18. CONTACT US

DELAWAREINVEST INC

Website: wrixi.com

Email: hello@wrixi.com

If you have questions regarding this Privacy Policy, data protection practices, or privacy rights requests, please contact us using the information above.